IPPN

Published: 23 December 2010

The TextaParent.ie service was interrupted last night, for which we apologise. Normal service has resumed this morning. The constant growth in the number of text messages being sent in recent years has resulted in periods of overload in the mobile networks, leading to some delays. This is most likely to happen during extremely busy periods like New Year’s Eve or in extreme weather like recent snow storms, where the need to change plans results in significant increases in mobile communication.As you are a user of TextaParent.ie,  we are eager that you can avail of a high quality, reliable service. Here are some handy hints to get the best out of TextaParent.ie during these peak periods:

• Try to avoid using ‘special’ characters such as - € # & = ! ;  + @ ‘fadas’ etc - while TextaParent.ie does handle these characters and sends them successfully, some  mobile handsets cannot display them successfully and this can cause text messages to be distorted and, in some cases, delivery may fail
• Keep your text messages as brief as possible – ideally not more than 70 characters – as this will help speed delivery.

During this period of adverse weather conditions, please use 1890 21 22 23 if you have problems with online payment or require advance credit set up. All other technical support queries should be directed to the dedicated support helpline at 1890 401 501.

Le meas

TextaParent.ie Support Team