E-sceal 531 - Professional Conversations at Staff Meetings – What if Scenarios
- Published: 04 October 2018
Often we are taken unawares by a difficult conversation, involving a grievance, complaint or issue giving rise to conflict. Having the right language and knowing the steps to take in handling the situation can ensure a better outcome generally.
In the next editions of e-scéal, a ‘what if’ scenario will be proposed as a topic for discussion at a staff meeting.
The topic for this week is:
‘What if a parent raises an issue, concern or incident involving their child and a teacher?’
Consider including discussion on:
- Procedure: Parental Complaints Procedure
- Using the procedure
- Managing an irate parent
- Keeping the focus at all times on the child
- Rights and responsibilities of both parties
- Managing self during conversation
- Having a repertoire of language to refocus and engage, in arriving at a collaborative resolution
It may also be helpful to refer to IPPN’s Communications Resource Bundle
