E-sceal 570 - Professional Guidance – Managing Expectations 3
- Published: 16 October 2019
In the third part of our professional guidance on managing expectations, the focus is on managing the expectations of others. In order to do this, it is essential to make clear what you expect of another person, but even more important is what they can expect of you. They can expect that you will do everything you can to support them in dealing with the issue or situation. However, it does not mean that it becomes your problem to solve. Communication of this message is essential to ensure that each becomes aware of their responsibilities as well as their rights. Be absolutely clear about what action each will take to make progress. Be mindful of the language used – “We are in this together”. “How can we support each other?” “Have we done everything we possibly can do?” “Is there anything else we can do or need to do?” Keep talking. Keep evaluating. We will make mistakes, but we will learn from them and move on.
