Conflict is Inevitable
- Published: 06 May 2021
At this time of the school year and perhaps especially this year, a gentle reminder that at such times, when people are tired, worn out, nerves frayed etc. small things can become big very quickly. Conflicts can escalate from quite minor issues into major ones in no time at all.
Even the awareness of this possibility may prevent these situations arising. Having a conversation with staff to ensure that they are aware of school policies, such as Parental Complaints Procedures and Staff Grievance Procedures is essential. It can be a great help when the leader, the leadership team, as well as all staff have awareness around the issues involved and how best to de-escalate situations calmly and effectively before they become more serious. It is not just the school leader who has responsibility to resolve conflict. Each person needs to recognise the part they must also play in contributing to better outcomes.
Remain calm, breathe deeply and look for time to either seek advice or further information before responding to a situation where you are being pressed for a response. The IPPN Leadership Support Team is available to you in preparing to have a difficult conversation. Remember that the person making a complaint will be well rehearsed themselves before coming with their issue. You also need to be prepared in facilitating the conversation.
