IPPN

Published: 29 September 2022

Leadership is all about building relationships. Good communication with all in the school community will determine the quality of those relationships. Conflict occurs when communication breaks down, is poor, or not happened at all. When the potential for conflict is present how communication occurs becomes central to achieving a successful outcome for all. Over the past few weeks, managing the expectations of both self and others was explored. In order to create realistic expectations conversations are necessary in order to be clear about what each party can expect of others. Over the course of the next number of weeks we will look at what may be described as “What if” scenarios.

• A parent comes to you with a complaint about an issue between their child and a teacher
• A staff member complains that another staff member is harassing them
• A parent comes with an allegation of bullying
• A parent approaches other children in the school about bullying their child

Consider discussing these scenarios at staff meetings, BoM meetings and with the parent body to ensure that each person understands their role and knows the procedures to follow in each case. It is always best to have these when there is no issue needing resolution. Sometimes when engaging in a difficult conversation it can be useful also to have a repertoire of language as an aid to communicating well. In every aspect of school life especially where decisions are taken, always ask “To whom do I need to communicate this and how?” It may also be opportune to evaluate communication in general and the school communication plan if one exists. Communication is always a challenge and needs constant attention. The Communication Resource Bundle on www.ippn.ie may be helpful in evaluating and prioritising areas for review.