IPPN

Published: 11 May 2023

The final term of the school year often brings with it conflict, arguments and tensions. Many of these escalate from seemingly minor issues into managing a sudden difficult conversation for which you are unprepared. Difficult conversations at this time of the year can arise from the splitting and grouping of classes, class allocation or complaints about incidents arising with children. These may take place with staff or parents. The essential element in any conversation is preparation, but managing a conversation where emotions are high requires a calm positive response.

All communication takes place within the context of a relationship. It may not be the right time or place to have a conversation. The other person will have rehearsed what they are about to say. However, do not end a conversation like this abruptly. Reassure the person that you want to understand their perspective and seek to resolve the issue together. In order to do this, you need to give it the time it deserves. Agree a time to have the conversation. Write a script in your mind for the words you would use and become comfortable with them.

It may be something such as

“I would like to talk to you about _____ and would first like to hear your point of view, so that we can resolve this together.” Write your own script when there is no issue. Rehearse it. This gives you time to prepare for the conversation. Remember that it is not all about you and not all about the other person. It is all about achieving a balance between listening and talking.

The Communications Resource Bundle in the Resources section of www.ippn.ie may be useful in preparing for a difficult conversation. The IPPN Leadership Support Team are available also to assist and support you in this regard.